1.1 Flying Co (the 'Programme') is a corporate loyalty programme offered by Virgin Atlantic Airways Limited, a company incorporated under the laws of England whose registered office is at Company Secretary, The Office, Manor Royal, Crawley, West Sussex, RH10 9NU. In these Terms & Conditions 'we', 'our' and 'us' means Virgin Atlantic Airways Limited. 'You' and 'your' means any corporate entity or organisation participating in the Programme.

1.2 Please read these Terms & Conditions carefully since they govern our relationship with you in respect of the Programme. By participating in the Programme, you are deemed to have read, agree to and accept to be bound by these Terms & Conditions and our General Conditions of Carriage.

1.3 These Terms & Conditions set out the relationship between us and you and govern the way in which you may earn credits ('Miles') and spend them for rewards ('Rewards') under the Programme. All Flying Co accounts must be managed by a Flying Co Administrator ('Flying Co Administrator') and a Secondary Contact ('Secondary Contact').

1.4 Please note that additional restrictions and requirements may apply to a particular Reward or methods of earning Miles as set out on the Flying Co website at www.virginatlantic.com/flyingco

1.5 Please be aware that these Terms & Conditions include limitations on our liability, our obligations relating to the Programme, and certain exclusions of responsibility.

1.6 These Terms & Conditions may be varied only by us and amendments to these Terms & Conditions may be made on the Flying Co website from time to time. Please double check to ensure that you are referring to the most up to date edition of the Terms & Conditions when participating in the Programme.

2.1 Your membership of the Programme shall be for an initial period of twelve (12) months ('the Current Contract Period') starting from the day of the month on which we receive your completed Flying Co application and continuing to the last day of the same month the following year. For example, if you were to join Flying Co on 17 April 2003, your membership would run until 30 April 2004.

2.2 To join Flying Co, you must have at least two active employees who travel on your behalf on business ('Traveller[s]'), located and registered in the US, earning a total of at least 20,000 Flying Co Miles in the Current Contract Period (equivalent of five Upper Class round trips to Boston or five Economy round trips to Johannesburg. Please refer to the 'Earning miles' section of the Flying Co website for exact earning levels). This target is based on core miles only, as shown on the earning table, and excludes any additional miles earned through promotional offers, e.g double miles, and any other miles credited to the account which are not based on flown earning activity. You will be able to redeem Flying Co Miles earned by Travellers against Rewards for use by Travellers conducting business on your behalf. At your discretion you may also allow Travellers to redeem Rewards for their personal use.

2.3 Participating Travellers must be at least eighteen (18) years old and a member of our individual loyalty programme, Flying Club, which account is linked to Flying Co.

2.4 All Flying Club members who are participating in the Flying Co programme must be based in the same country as that in which the Flying Co account is held.

2.5 Your membership shall be subject to the provisions contained in these Terms & Conditions.

2.6 To renew your Flying Co contract you must earn a minimum of 20,000 Flying Co Miles in the Current Contract Period. This target is based on core miles only, as shown on the earning table, and exludes any additional miles earned through promotional offers, e.g double miles, and any other miles credited to the account which are not based on flown earning activity. On reaching 20,000 Flying Co Miles your membership shall be automatically renewed unless you notify us otherwise in writing.

2.7 If you do not earn 20,000 Miles during the Current Contract Period, or you notify us that you no longer wish to participate in the Programme, we will terminate your membership in writing. You will have twelve (12) months from the date of termination to redeem any Flying Co Miles in your account. If your account balance is less than is required for the lowest Reward available, Miles will be forfeited.

2.8 To apply for membership you must enrol online through the Flying Co website at www.virginatlantic.com/flyingco
Upon completion of enrolment you will be allocated a Flying Co membership number and a Deal Code to be used for administration purposes.

2.9 We retain absolute discretion to accept or reject any application for membership for whatever reason, or suspend any membership account in the event of irregular or suspicious transactions or for any other reason.

2.10 Companies can hold only one Flying Co account at any time. Miles cannot be transferred between Flying Co accounts, or between Flying Co and Flying Club accounts.

2.11 If more than one account number has been assigned to you in error, you must inform us immediately.

2.12 We retain the right to terminate your membership in the event of any breach by you of these Terms & Conditions. Any Reward booking made by you either before or after the date of breach will be subject to review, and possible cancellation, by us.

2.13 Travel agencies, wholesalers, consolidators and other sellers or bookers of travel are not eligible for Flying Co

2.14 While taking part in Flying Co, you are not entitled to any other sales incentive, corporate deal or discount from us or any associated parties (including the American Express Corporate Loyalty Programme). If at any time we discover that you already have a corporate deal, we reserve the right to terminate your membership of the Flying Co programme and any Miles in the account shall be forfeited.

2.15 When managing the Flying Co account, the Flying Co Administrator and Secondary Contact shall not be eligible to earn bonus miles, offered as part of Flying Club 'milesmorefriends' offer.

2.16 Flying Co accounts must be set up as the registered Company's name and at the registered business address.

3.1 Your company should nominate a Flying Co Administrator and Secondary Contact to handle communications with us in respect of the Flying Co Programme. The Flying Co Administrator should make sure all Travellers are enrolled in both our individual loyalty programme, Flying Club, and in Flying Co, and that they know, understand and accept these Terms & Conditions. The Flying Co Administrator must have the express permission of the Traveller before enrolling them in Flying Club.

3.2 It is the Flying Co Administrator's responsibility to update your account details as soon as possible when the status of any of your Travellers changes. At any time Travellers can be added, or deleted online if any Travellers leave your company.

3.3 The Flying Co Administrator should ensure that whomever is making the flight booking inserts the Flying Club membership numbers of the Travellers into each booking. If this is not entered into the booking, we're sorry but we will not retrospectively credit miles for any intervening period.

3.4 You must also nominate a Secondary Contact who will have access to the administration of the Flying Co account and who will handle communications in the absence of the Flying Co Administrator. The Secondary Contact will be copied in on all relevant Programme communications, including those that require their inclusion for security purposes. We reserve the right to suspend your Flying Co account if you do not wish to provide a Secondary Contact.

3.5 The Flying Co Administrator should complete the enrolment process. By doing so they confirm that:

• they have the authority to apply for membership on your behalf
• you accept these Terms & Conditions
• you are located and registered in the country in which you are a member of Flying Club.
• your Travellers are resident in the country in which they are members of Flying Club .
• your Travellers give permission for information on their business travel to be reported back to the Flying Co Administrator and Secondary Contact.

3.6 The Flying Co Administrator or Secondary Contact can be changed at any time, by either the original Flying Co Administrator or Secondary Contact, via the Flying Co website at www.virginatlantic.com/flyingco.

4.1 All Flying Club Terms & Condtions apply to individual members' Flying Club accounts.

4.2 You can redeem your Flying Co Miles against different Rewards as set out on the Flying Co website at www.virginatlantic.com/flyingco or as otherwise notified to you. Rewards are provided by us or through various organisations working with us to provide the Programme ('Reward Partners').

4.3 Only the Flying Co Administrator or Secondary Contact can initiate Reward claims and authorise redemption of Flying Co Miles and Rewards for the use of your employees.

4.4 You may claim Rewards listed on our website, as amended from time to time, only once sufficient Miles have been credited to your account.

4.5 To verify a Reward claim we will check the number of miles in your Flying Co account when you book.

4.6 The Flying Co Administrator and Secondary Contact can see details of all Flying Co Reward bookings online.

4.7 Virgin Atlantic Reward Flight redemptions (except Reward Upgrades) can be made online at www.virginatlantic.com/flyingco . All other rewards can be booked by calling the Flying Co helpline.

4.8 Flying Co Miles are valid for redemption at any time during the Current Contract Period. If membership is renewed, all accumulated Miles are valid until such point that membership is not renewed or is terminated in accordance with clause 2.6, at which point Miles are valid for a further twelve (12) months after the date your membership comes to an end.

4.9 All Reward tickets/vouchers will be emailed to you or mailed to you at your business address, except for Reward Flights where the usual passenger taxes, fees, charges and surcharges are paid by credit/debit card. In such cases we will email the flight ticket(s) to the credit/debit card holders email address.

4.10 Please request, book and deal with any changes for Rewards directly with us via the Flying Co helpline. Otherwise reservations may be cancelled and Travellers denied the Reward, without compensation.

4.11 If a Reward ticket/voucher is lost or destroyed, you must complete a form of indemnity. This costs GBP30 and can be obtained by calling the Flying Co helpline. If a Reward ticket/voucher is stolen, please send us a police report together with the form of indemnity. Please note Flying Co Miles have no cash value.

4.12 Flying Co Miles and Rewards cannot be combined with, or added to, personal flying club miles and rewards and cannot be used in conjunction with any other scheme or promotional offer

4.13 The sale, barter or purchase of flyingco Miles or Rewards is prohibited, except in the instance of Rewards being offered as prizes by you through staff raffles. If you do not comply with this condition we may terminate your membership of Flying Co and any Miles in your account will be forfeited.

4.14 We reserve the right to discontinue partner Rewards at any time. We shall endeavour to give reasonable notice to all Flying Co Administrators and Secondary Contacts online before the Reward is discontinued but are not responsible for the actions or inaction of our Reward Partners.

4.15 The provision of Rewards is, with the exception of VAA Reward Flights, Reward Upgrades and Reward Chauffeur Transfers (as defined in clause 6), the responsibility of the relevant Reward Partner and in seeking to assist in the resolution of any dispute or complaint, we assume no liability in respect of the subject matter of that dispute or complaint.

5.1 Flying Co Miles may be earned from the day of completed enrolment in the Programme.

5.2 Flying Co Miles may only be earned on all fares for travel on Virgin Atlantic, in the following booking classes ('Qualifying Flights'):

Upper Class J,D,I,Z
Premium Economy W,S,K
Economy Y,B,R,L,U,M,E,Q,X,N,O

Flying Co Miles cannot be earned on any Virgin Atlantic codeshare flights.

5.3 Miles will be issued only for flights actually flown by the Traveller and will be based on the class of ticket paid for and will not reflect any complimentary upgrades.

5.4 Details of any mileage earned on Virgin Atlantic Qualifying Flights should appear on your account within seven (7) days of travel. You will need to save evidence of your mileage entitlement until the Miles appear in your account. We may, at our sole discretion, determine whether any purported evidence you attempt to rely upon is sufficient. If any activity has not been added to your account within seven (7) days of travel, requests for retrospective Flying Co Miles must be made within six months of the Qualifying Flight. Flying Co miles will only be awarded on qualifying flights taken after the date of enrolment into Flying Co, and after the date that the traveller was linked to the company's Flying Co account.

5.5 The Traveller's personal Flying Club membership is not affected in any way by Flying Co, Travellers will continue to earn Flying Club miles on their Flying Club account.

5.6 Flying Co Miles can only be used by your employees. They cannot be pooled or assigned to subsidiary companies or passed to any other any corporate entity or organisation (even in the event of a merger or acquisition) without our prior written consent.

5.7 Reward Flights, or any other Rewards (claimed through Flying Co or Flying Club) do not earn Flying Co Miles or Flying Club miles.

5.8 All current Flying Club Partner Terms and Conditions apply, including and not limited to the full booking Terms and Conditions. All Flying Co hotel, car hire and parking earning will be credited at 10% of Flying Club partner earning, excluding any promotional miles and bonuses, which will not apply. All Travel Plus Flying Co earning will be credited at 20% of Flying Club earning. As per Flying Co earning for Virgin Atlantic flight activity, miles will be credited to the Flying Co account, only where the Flying Club member account is linked to the Flying Co account. Requests for retrospective Miles must be made within three months of the Flying Club earning activity.

6.1 Reward Flights

6.1.1 All mileage levels are for a free return ticket excluding passenger taxes, duties, fees, charges and surcharges, which will be charged to and payable by each traveller. The amount of these is subject to change.

6.1.2 Reward Flights can be taken to and from our flight destinations and those of bmi ('VAA Reward Flights' and 'bmi Reward Flights' respectively or collectively 'Reward Flights'), subject to their published route schedules. Open jaw travel (i.e. outbound travel to one destination and inbound via another destination covered in the Programme) is permitted on a round trip journey using a VAA Reward Flight. The amount of Miles required shall be split evenly between the mileage levels charged for travel to both destinations. No open jaw travel or stopovers permitted on bmi Reward Flights.

6.1.3 Flight schedules are subject to change without notice.

6.1.4 Reward Flight bookings should be made at least five (5) working days before departure. If no seats are available, we'll let you know as soon as possible and arrange an alternative date subject to availability.

6.1.5 Once Reward Flight tickets are issued, you may make a change to your travel date, route or class of service for an amendment fee of GBP25 per voucher. Once tickets are issued, no name changes are allowed. If you cancel a confirmed Reward Flight, we will recredit 75% of your Miles to your Flying Co account, for a handling fee of GBP25 per voucher. The voucher must be valid at time of cancellation. Recredited Miles will be available for this original validity period.

6.1.6 Upper Class Reward Flights do not include a Chauffeur Transfer or other ground transfer options. However, these are available for additional Flying Co Miles. Please see clause 6.3 and 6.5 for conditions.

6.1.7 Outbound travel on Reward Flights must be completed within eleven (11) months of the booking date for VAA Reward Flights.

6.1.8 In the event that any of our or bmi's flight programme or operations are altered, suspended, cut-back or cancelled, we are unable to guarantee that any affected Reward Flights booked will be honoured. Miles for any such Reward Flights booked but not honoured will be reinstated to your account. If we are able to transfer the Reward Flight to another airline, travel will be for economy/coach class only, subject to availability. In this instance, no Miles will be refunded your account.

6.1.9 Round trip VAA Reward Flights must be completed within twelve (12) months of the outbound travel date. Round trip bmi Reward Flights must be completed within six (6) months of the outbound travel date.

6.1.10 Reward Flight travel is not available with Virgin Atlantic in Upper Class or Premium Economy on a Friday or Sunday on any route except Cape Town and Shanghai. On a Friday, Saturday and Sunday, Hong Kong, Tokyo and Johannesburg are also unavailable. These restrictions apply to inbound and outbound travel on the days stated.

6.1.11 bmi round trip Reward Flights are available at the following redemption levels:

UK and Europe
Zone 1

Economy Class round trip Business class round trip
12,500 22,500

Europe
Zone 2

Economy Class round trip Business class round trip
20,000 40,000

Transatlantic
Manchester - Washington DC/Chicago

Economy Class new economy Class the business
round trip round trip class round trip 45,000
67,500 90,000

Zone 1: UK, Belgium, France, Netherlands, Eire (direct flights only)

Zone 2: All other bmi destinations

Please note that bmi Flight Rewards will be subject to bmi's General Conditions of Carriage. There are no Reward Flights on bmi baby. Open jaws or stopovers are not permitted.

6.1.12 Flying Co Miles cannot be earned on bmi flights or bmi Reward Flights. The Flying Co Administrator or Secondary Contact can spend Miles online for VAA Reward Flights by visiting the Flying Co website at www.virginatlantic.com/flyingco. This applies for one way or round trip Virgin Atlantic Reward Flights and excludes Reward Upgrades and Reward Chauffeur Transfers.

6.1.13 Seats are allocated for Flying Club/Flying Co Rewards Flights on each Virgin Atlantic aircraft. However, the number of seats available varies by season and day of the week. It may be possible that the Flying Club Flying Co seat allocation is fully booked when there is availability in other classes.

6.1.14 All bmi Reward Flights are subject to availability. Blackout dates may apply and certain routes may not be available, please check with Flying Co

6.1.15 If you exchange Miles for an Upper Class Reward Flight ticket or Reward Upgrade you are not entitled to complimentary ground transfers. However, you may spend an additional 10,000 Miles for a single journey in conjunction with the purchase of an Upper Class Flight Reward either to or from the airport. For full details, refer to clause 6.3.

6.2 Reward Upgrades

6.2.1 To upgrade using Flying Co Miles, you must first purchase an applicable Y, B, L or M Economy or W, S or K Premium Economy fare as set out in clause 6.2.6. Round trip Reward Upgrades from Economy to Premium Economy require 20,000 Miles, round trip Reward Upgrades from Premium Economy to Upper Class require 40,000 Miles, and round trip Reward Upgrades from Economy to Upper Class require 60,000 Miles.

6.2.2 The Flying Co Administrator/Secondary contact must request a Reward Upgrade no later than the day before departure, by calling the Flying Co helpline Monday to Friday between 9:00am and 5:00pm. The Reward Upgrade request will be entered into the flight booking and the Flying Co miles for the Reward Upgrade will be redeemed from the Flying Co account. Reward Upgrades can't be guaranteed, however, and will only be confirmed when the passenger has their confirmed boarding pass on the day of departure. Checking in online does not guarantee the Reward Upgrade.

6.2.3 Reward Upgrades are subject to availability.

6.2.4 If the traveller is unable to be upgraded on a particular flight, the Flying Co Administrator/Secondary contact must call the Flying Co helpline on 800 998 8320 no later than fourteen (14) working days after the flight has been taken. The Flying Co miles redeemed for the Reward Upgrade will then be re-credited to the Flying Co account.

6.2.5 Reward Upgrades cannot be used in conjunction with any promotional fare or discount.

6.2.6 Qualifying fare levels for Economy to Premium Economy and Economy to Upper Class Reward Upgrades on Virgin Atlantic flights. Only full adult fares apply:

Qualifying fares Exceptions
Y, B, L, M
Flights originating from London to Tokyo exclude L class.
Flights originating from Tokyo to London include M class.

Qualifying fare levels for Premium Economy to Upper Class Reward Upgrades on Virgin Atlantic flights:

Any full Premium Economy fare booked in W, S or K class. Excludes APEX and Excursion type, seat sale or any other special/promotional type Premium Economy fare.

6.2.7 Qualifying fare levels for Reward Upgrades are correct at time of going to print. As qualifying fare levels may vary from time to time, please check at time of booking.

6.2.8 Miles will be issued only for flights actually flown by the Traveller and will be based on the class of ticket paid for and will not reflect and Reward Upgrades.

6.3 Reward Chauffeur Transfers

6.3.1 Reward Chauffeur Transfers are available between the traveller's office/home and London Gatwick/Heathrow airport (or their nearest regional airport, whichever is closer). At the final destination Reward Chauffeur Transfers are available at all destinations except Nigeria.

6.3.2 The Reward Chauffeur Transfers should be requested at the time of booking, subject to availability. Any applicable toll fees are included in the above mileage. This service is not available if you cancel your Virgin Atlantic flight for personal reasons or change to another airline. We reserve the right to withdraw this service at any time.

6.3.3 Reward Chauffeur Transfers are only valid for the date and service on the Reward voucher issued.

6.3.4 Reward Chauffeur Transfers must be booked at least five (5) working days in advance.

6.3.5 Reward Chauffeur Transfers are only available when booking an Upper Class VAA Reward Flight.

6.3.6 Separate Terms & Conditions apply. For full details, please ask at time of booking.

6.4 Reward Clubhouse Invitations

6.4.1 Reward Clubhouse Invitations are valid for twelve (12) months from the date of issue and provide travellers with access to our Clubhouses specified below.

6.4.2 Reward Clubhouse Invitations can be used at the Virgin Atlantic Clubhouse at Heathrow or Gatwick.

6.4.3 Reward Clubhouse Invitations can be redeemed for 10,000 Flying Co miles per invitation. One (1) Reward Clubhouse Invitation per traveller is required for each Clubhouse visit. When requesting a set of Reward Clubhouse Invitations, if possible, please specify whether the travellers are visiting London Gatwick or Heathrow.

6.4.4 Reward Clubhouse Invitations are only available to Virgin Atlantic passengers.

6.5 Reward Gatwick Express/Heathrow Express Transfers

6.5.1 Reward Gatwick Express/Heathrow Express Transfers vouchers are valid for one (1) month from the date of issue and allow travellers to make use of the express direct train service between London Gatwick/Heathrow airports and central London.

6.5.2 Vouchers are available individually for one way or round trip journeys on the Gatwick Express (Club Class) or Heathrow Express (Standard Class or First Class).

6.5.3 Please allow five (5) working days for vouchers to be sent to the Flying Co Administrator/Secondary contact.

6.5.4 Travellers who are gold members of Flying Club will also receive five Gatwick Express and five Heathrow Express upgrade to First Class vouchers, when they receive their new or renewal gold member packs. Silver members will receive two Gatwick Express and two Heathrow Express upgrade to First Class vouchers, when they receive their new or renewal silver member packs.

6.5.5 To take advantage of their complimentary First Class voucher, the member should buy an Express Class ticket before boarding the train and present their completed upgrade voucher to onboard staff.

6.6 Reward Eurostar Tickets

6.6.1 Reward Eurostar Tickets are only valid for the date and service marked on the ticket.

6.6.2 Reward Eurostar Tickets can be used from London Waterloo or Ashford to Paris, Brussels or Disney Land ® Resort Paris. Bookings must be made at least five (5) days before departure and no more than eleven (11) months in advance. Once the reward is confirmed to you, we'll send you the tickets on Virgin Atlantic airline stock which you must present for exchange to a valid Eurostar ticket at the appropriate Eurostar ticket office not less than 1 hour prior to departure. Eurostar - Authorised Ticketing Offices:-

London Waterloo Eurostar, Concourse, International Terminal
Ashford International (Kent) Eurostar, Concourse, International Terminal
Paris (Gare du Nord) SNCF/Eurostar (Mezzanine Level)
Brussels (Gare Midi/Zuid) SNCB/Eurostar, Concourse, International Terminal

a) As there are no facilities for passengers to exchange Airline Tickets for Eurostar Tickets at Marne La Vallee ? Chessy (Disneyland Paris), passengers must exchange their airline ticket at Paris (Gare du Nord) in advance.

If a passenger fails to present an airline ticket for exchange as outlined above, the Eurostar Partner Railways shall accept no liability to the passenger, if such failure results in the passenger being unable to travel at the date and time booked or at all.

b) Passengers who arrive at any Eurostar ticket office without a reservation will be accommodated on the first train(s) with availability meeting the requirements/restrictions of the passengers Airline Ticket.

6.6.3 Once confirmed, no changes, refunds or cancellations are permitted.

6.6.4 You may carry without charge up to 2 suitcases or rucksacks plus one small piece of hand luggage per person. Additional items will be charged at the excess baggage rates applicable at the time of travel. There are luggage racks available in all coaches. Unlike an airport, there is no formal 'checking' of baggage and the individual passenger must carry on board baggage.

6.7 Reward Hertz Car Rental

6.7.1 All Reward Car Rentals are subject to availability and blackout dates may apply.

6.7.2 Travellers must produce the original Reward Car Rental voucher at the time of rental.

6.7.3 The traveller renting a car must have a valid drivers licence and present it at the time of rental.

6.7.4 The Reward Car Rental voucher is valid for six (6) months from the date of issue.

6.7.5 Miles redeemed for Reward Car Rental vouchers may not be recredited.

6.7.6 The Reward Car Rental voucher is only valid for use by the person named on the voucher under 'renter's name' and is not transferable.

6.7.7 Only one (1) Reward Car Rental voucher may be used per rental.

6.7.8 Drivers must meet standard age, driver and credit requirements.

6.7.9 If the Reward Car Rental voucher is used outside the UK the value of the voucher will be converted into local currency at the exchange rate of the day.

6.7.10 The monetary value assigned to the Reward Car Rental voucher (i.e. GBP50 or equivalent in US$), can be used against any costs associated with the car rental charge at the time of reservation.

6.7.11 Neither you, nor the Reward Car Rental voucher holder is entitled to a refund for any unspent monetary value assigned to the voucher.

6.7.12 Reward Car Rental vouchers cannot be replaced if lost or stolen.

6.7.13 Car rental with Hertz is available at any Hertz rental office wordwide.

6.7.14 Bookings should be made directly with Hertz, twenty four (24) hours in advance, and you should mention that:

• your traveller is a member of Virgin Atlantic's Flying Club; and
• they'll be using a Flying Club reward; and
• confirm the voucher number.

The traveller should show the Reward Car Rental voucher, and their Flying Club membership card, when collecting the car.

6.7.15 Other Terms & Conditions including seasonal airport surcharges and excess damage liability payments may apply and should be checked at the time of reservation.

6.7.16 Miles can be earned on qualifying rentals when using a monetary voucher.

6.7.17 You must produce original voucher at the time of rental, having completed all details necessary on the voucher.

6.8 Reward Hotel Stays - Starwood Hotels & Resorts.

6.8.1 Reward Hotel Stays vouchers are valid for six (6) months from the date of issue.

6.8.2 You can book hotel stays by calling Flying Co at lease five (5) working days in advance of the check in date.

6.8.3 The voucher will then be sent to the Flying Co Administrator/Secondary Contact within five (5) working days.

6.8.4 Once you or the traveller has received the voucher, bookings should be made directly with Starwood Hotels & Resorts at least twenty four (24) hours in advance, and you should mention that:

• your traveller is a member of Virgin Atlantic's Flying Club; and ....
• they’ll be using a Flying Club reward; and
• confirm the voucher number.

The traveller should show the voucher and their Flying Club membership card at check in.

6.8.5 Rewards are available at any one of the following six (6) participating hotel chains:
Westin Hotels & Resorts?, Sheraton Hotels & Resorts?, Four Points by Sheraton? Hotels, St.Regis?, The Luxury Collection?, and W Hotels?.

6.8.6 Reward Hotel Stays are for consecutive nights and where stated a weekend may be Friday and Saturday or Saturday and Sunday nights.

6.8.7 All Rewards are based on two (2) people sharing a room and do not include transport, taxes or surcharges, unless otherwise stated.

6.8.8 All Reward Hotel Stays are subject to availability (blackout periods may apply) and cannot be used in conjunction with any other promotional offers. Please call the Flying Co helpline on 08701 43 42 41 for details.

6.8.9 Miles can only be redeemed for two (2) night Hotel Reward Stays, based on single or double occupancy on a room only basis.

6.8.10 A maximum of seven (7) vouchers (14 consecutive nights) may be redeemed for one (1) stay per traveller.

6.8.11 Taxes and service charges are not included with the Reward and must be paid by you or the traveller.

6.8.12 Additional Terms & Conditions apply and are available on request

7.1 Rewards are subject to availability and capacity controls. We and our Reward Partners reserve the right to limit the number and nature of Rewards available, and prohibit their use on certain days.

7.2 Travellers may be asked to show personal and company identification at any time during Reward use.

7.3 Rewards may be subject to the Terms & Conditions of the relevant Reward Partner. Copies of such additional Terms & Conditions are available on request. These may include special restrictions so that such tickets or confirmations may be non transferable and non refundable.

7.4 Flying Co Rewards may not be combined or used with any other promotional offer, including discount coupons, free travel certificates, premium offers, or any other promotional fares. Miles cannot be passed to the 'Make a Wish' charity.

8.1 The Flying Co Administrator and Secondary Contact can access the statement online at any point, which will show Flying Co Miles earned and redeemed in the previous month, and up to three (3) months previously.

8.2 Please allow up to seven (7) days for any transactions to show on your account statement.

8.3 If you have a statement query, please call the Flying Co helpline. Flying Co Miles may be earned from the day of completed enrolment in the Programme. Any account discrepancies must be notified to us within ninety (90) days of the date on which relevant Miles are claimed to have been earned, or such Miles will be forfeited.

9.1 We reserve the right to change, replace, modify, temporarily suspend, terminate or cancel your membership and/or any aspect of the Terms & Conditions with immediate effect and at any time upon notice and regardless of the amount of Flying Co activity you have undertaken. This means that regardless of the amount you participate in the Programme, your right to accumulate Miles and claim Rewards may be altered or terminated at any time.

9.2 In particular, we reserve the right to among other things, modify the Programme rules (including allocation of Miles and availability of Rewards), exclude discount fare levels, rates and/or tariffs from mileage credit and raised level of credit miles or change rates of redemption of Miles required to redeem Rewards at any time. The above list is not exhaustive.

9.3 Any Reward Partner may withdraw from the Programme at any time or change their terms of business and terms of supply of goods and services. The changes are entirely beyond our control, so we cannot guarantee that any Reward Partner will continue to participate in the Programme or offer Rewards, nor can we guarantee the continued availability of any particular method of gaining Miles or any particular Reward. We will not provide compensation or any substitute Reward in the event that a third party supplier withdraws from the Programme. Whenever practical, we will give you notice of Reward Partners who have withdrawn from the Programme, or of any other change in the method or rate of earning Miles, or any change in the number of Miles required to obtain Rewards.

9.4 For the avoidance of doubt, we may terminate the Programme immediately if required to do so or by law, or if in our opinion we believe it is desirable as a result of any change in the law or for any other reason.

10.1 If you or your Travellers do not comply with these Terms & Conditions or our General Conditions of Carriage, or you or your Travellers misrepresent any information provided to us, your participation in the Programme may be terminated, and all Rewards and Flying Co Miles forfeited.

10.2 Violating any of these Terms & Conditions may result in prosecution and liability for damages, litigation and related costs.

10.3 If you wish to terminate your membership, please send a request in writing on your company letterhead, signed by the Flying Co Administrator or Secondary Contact. Please give thirty (30) days notice.

10.4 Upon termination, all your rights with regards to Flying Co will cease. All Flying Co Miles must be redeemed within twelve (12) months of the termination.

10.5 If your account is migrated to a corporate deal, all Flying Co Miles must be redeemed within twelve (12) months of the migration.

10.6 We may refuse to issue Miles or process Reward redemptions if we believe there has been fraud, breach or failure to fulfil any of these Terms & Conditions or other current restrictions or requirements. Any breach of these Terms & Conditions or other requirements contained on the Flying Co website or in any other Flying Co publication may result in denial of travel and/or redemption of Rewards and cancellation of all Miles, Rewards and Programme membership.

10.7 Any notice or statement under these Terms & Conditions is deemed to have been 'given' forty eight (48) hours after posting by first class prepaid mail, or if by fax or email, on the day the notice is sent, provided that in the case of fax, the sender has a valid successful confirmation transmission receipt.

11.1 Reward Flights are subject to the usual passengers taxes, fees, charges and surcharges, which are subject to change. You or the Traveller must pay these.

11.2 It is your responsibility to satisfy yourself as to the taxation of any Flying Co Miles and Rewards. Liability to tax may arise if Flying Co Miles are earned by a Traveller in connection with that Traveller's employment. We are not responsible for any tax liability that you may incur through your membership of Flying Co and the redemption of Rewards.

12.1 You must not disclose to any third party the contents of these Terms & Conditions, nor any confidential information received through Flying Co, without our prior written consent.

12.2 We will not allow your name and address or those of your Travellers to be used by unaffiliated organisations. However, we reserve the right to inform you about other products and services we offer.

12.3 We reserve the right to audit your Flying Co account to check it complies with these Terms & Conditions. We do not have to notify you if we plan to do this.

12.4 On quoting your membership number to one of our representatives, you shall be consenting to the following: the supply of your data and for the avoidance of doubt the data of your Traveller's data to other departments, other Virgin branded companies, associated Virgin companies, flyingco. Reward Partners and third party suppliers or data processing agents; the transfer of your data to countries outside the EAA; and the supply of your data to immigration and customs authorities. Your company data will be processed only for the following purposes:

Purpose 2 Advertising, Marketing & Public Relations
Purpose 5 Administration of Membership Records
Purpose 7 Advertising, Marketing & Public Relations For Others

as documented on Virgin Atlantic Airways' Data Protection Notification. (Registration number Z5114697). By participating in the Programme, you agree to make your Travellers aware of the provisions of this clause 12.4 and the purposes for which we shall use their data.

12.5 This data may be in respect of information that you have provided to us on applying for membership; services you have received; or travel arrangements made with us. In addition, data processing may also include the processing of 'sensitive' information e.g. racial or ethnic origin, religious beliefs or medical conditions. By accepting our Terms & Conditions through submitting your application for Flying Co membership, you shall also be demonstrating your consent to the processing of any sensitive data.

12.6 If you or your Travellers do not consent to the processing of your data as set out in this clause, in whole or in part, then you should write to the following address to inform us of your wishes:The Data Protection Officer, Virgin Atlantic Airways Limited, The Office, Manor Royal, Crawley, RH10 9NU.

12.7 If you or your Travellers would like to view the data stored in relation to the terms of your membership or details of transactions effected in your account, then please send this request in writing to The Data Protection Officer at the above address. A GBP 10 fee may be payable to us to process this request.

13.1 You may not assign your rights or delegate your duties under these Terms & Conditions without our prior written consent. These Terms & Conditions are binding on the lawful successors of each party.

14.1 We shall not be liable for any loss, delay, damage or injury which occurs in connection with the use or redemption of any Reward provided under the Programme save that we do not seek to exclude liability for death or personal injury caused by our negligence. Any responsibility for such loss, delay, damage or injury shall be solely that of the Reward Partner providing the Reward. By agreeing to these Terms & Conditions, you waive to the fullest extent permissible in law any claim you may have against us, in respect of such loss, delay, damage or injury.

14.2 Partner Rewards are provided by independent suppliers, and we make no guarantees, warranties or representations of any kind for them.

14.3 Unless stated otherwise, our standard booking conditions and General Conditions of Carriage apply to all reservations and flights. A copy of these is available on request.

14.4 We are not responsible for any consequences resulting from travel plans that are disrupted, changed or cancelled, for whatever reasons, including (but not limited to) weather conditions, fire, flood, strike, hurricane, industrial dispute, war, terrorist activity, hostilities, political unrest, riots, civil commotion, or any other circumstances beyond our control.

14.5 Our responsibility for negligence, breach of contract or any other matter is limited to reimbursing your account with Flying Co Miles equal to those redeemed for the Reward in connection with which the matter arose.

14.6 While every effort has been made to ensure all the information in these Terms & Conditions and other Flying Co publications is correct, we are not responsible for any printing or typographical errors, or any consequences from them.

14.7 Product design and specification is subject to change in line with our ongoing design and development policy. All information contained on our website www.virginatlantic.com is correct at March 2006.

15.1 A person who is not a party to these Terms & Conditions shall have no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any provision of these Terms & Conditions. This clause does not affect any right or remedy of any person which exists or is available otherwise than pursuant to that Act.

16.1 These Terms & Conditions are governed by and construed in accordance with English law. You agree to submit to the non-exclusive jurisdiction of the English courts.